Scottish Public Services Ombudsman

Michael Matheson, pictured in Holyrood in 2024

Ex-ombudsman to review MSP complaints process after Matheson scandal

The Scottish Parliament

Watchdog: Proliferation of commissioners in Scotland ‘undermining Holyrood’

The case has led to an apology from NHS Highland. Picture: PA Images

Parents of brain damaged newborn receive apology

Hospital chiefs were forced to apologise to the family of a patient who died after potentially swallowing washing up liquid left out by staff

Hospital chiefs apologise to family of patient over death

The new Royal Hospital for Children & Young People at Little France

NHS Lothian forced to apologise after baby was left with dislocated hip

The Scottish Public Services Ombudsman (SPSO) has ordered the health board to apologise to the patient, after they presented at Western General Hospital’s medical assessment unit in pain.

Edinburgh patient in pain was sent away from hospital by receptionist - before a...

Apology: Dr Tracey Gillies

NHS Lothian medics failed to diagnose hearing impaired child for six years

Emily Hughes studies French and English literature.

Edinburgh student whose year abroad was cancelled due to Covid paying £4,600

Nicola Sturgeon has said heartbreaking stories told by care-experienced children will live with her forever (Picture: John Devlin)

Moray social work scandal may not be an isolated case – Gina Davidson

The family cannot be identified for legal reasons

Social workers removed children from ‘caring, competent parent’ who sought help

Moray Council has come under-fire for failures by social workers, which saw two sisters taken into care.

Damning report into actions of social workers which left family 'traumatised'

Lorn and Islands hospital.

NHS Highland ordered to apologise after misdiagnosis of cancer death woman

Woman spent more than two years with titanium clip up her nose after NHS Lothian surgical blunder

Scottish woman spent more than two years with titanium clip up her nose after NH...

The Queen Elizabeth University Hospital. Picture: John Devlin

Scottish woman lost her baby after she was misdiagnosed with a stomach bug

Dr Gray's Hospital in Elgin. Picture: David Whittaker-Smith

Grieving mum says remains of baby she miscarried thrown out as '˜waste' by hospi...

Glasgow's Queen Elizabeth University Hospital

Widow gets apology after late husband mistreated at Glasgow hospital

The accident and emergency department at Edinburgh Royal Infirmary. Picture: Greg Macvean

Man sent home with fractured skull from Edinburgh Royal Infirmary

A mother complained to a council watchdog after her child needed hospital treatment for sunburn after returning from a school trip abroad. Picture Picturebay/freeimage

Scots council forced to apologise after pupil sunburnt on school trip

Elderly woman died after being sent home from Strathclyde hospital in taxi

Scottish Government praised for action it is taking to address problems. Picture: Getty Images

Council care system for elderly people has Â£1 billion shortfall

Woman with brain aneurysm died after being sent home from hospital

NHS Lanarkshire has been urged to apologise over the death of a pensioner. Picture: PA

NHS board told to apologise over penicillin pensioner death

The Public Services Ombudsman Jim Martin has written to MSPs to express reservations about the system

Watchdog voices fresh concerns over '˜named person' scheme

The legislation is being brought forward by Conservative MSP Margaret Mitchell. Picture: Robert Perry

Chris Marshall: Apologies Bill unlikely to be law

Eileen Docherty complained after husband Patrick, inset, died following gastroscope. Picture: John Devlin

NHS Lanarkshire rapped for ‘unreasonable’ failings

Ninewells Hospital. Picture: TSPL

Deaf woman at hospital for days without interpreter

Slateford Medical Centre was criticised

Heart attack victim prescribed antacids dies

An artists impression of the major development at Raeburn Place

Traffic study not done before Accies stadium plan

Mary McLaughlin. Picture: comp

NHS starving OAP for 36 hours ‘led to her death’

Staff at the Royal Edinburgh Hospital were found to be at fault. Picture: Ian Georgeson

NHS told to pay bill for patient it turned away

The incident happened at Southern General Hospital. Picture: John Devlin

NHS Glasgow to apologise for staff failure

The woman was operated on at the Western General Hospital, Edinburgh. Picture: TSPL

Surgeon botched cancer sufferer back operation

Complaints made to NHS Scotland have rose by 11 per cent last year, a report has revealed. Picture: Greg Macvean

NHS Scotland complaints up by 11%, says report

Picture: Ian Georgeson

Lyndsay Buckland: Care standards should be top priority

Bed sores that were not properly treated by NHS workers led to an elderly patient's death, a report has said. Picture: Greg Macvean

Neglect of bed sores ‘led to patient’s death’

The boy was eventually seen at Ninewells Hospital in Dundee. Picture: Ian Rutherford

GPs sent home boy, 6, only for him to die of cancer

Picture: Jane Barlow

Ambulance staff criticised after man left paralysed

The Queen Margaret Hospital, Dunfermline. Picture: TSPL

Dunfermline hospital slammed over patient fall

Edinburgh Royal Infirmary

Patient’s throat cancer was misdiagnosed 3 times

Complaints about the standard of treatment and diagnosis in Scotland have reached record levels, new figures have shown. Picture: TSPL

Scottish NHS complaints reach record levels

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Ombudsman cuts warning after record complaints

Picture: Greg Macvean

‘Injustice’ to vulnerable NHS patient slammed
SCOTLAND’S public services watchdog has raised concerns about the care of vulnerable adults in Scotland’s hospitals following complaints about patient treatme...

Picture: PA

NHS ordered to fund IVF for couple after bungles

Aspergers student branded ‘idiot’ but QMU staff

Scottish Public Services Ombudsman Jim Martin, left, criticised the care of an elderly man who died in the Vale of Leven Hospital. Main picture: Danny Lawson/PA

Death by dehydration of patient, 90

The Scottish Public Services Ombudsman (SPSO) criticised NHS Tayside over a number of failings in the case. Picture: PA

NHS failed patient, 22, who took own life

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Revamp for care homes complaints

Watchdog warns top NHS managers too scared of complaints

More complaints than ever upheld against Scottish NHS

More complaints than ever upheld against Scottish NHS

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Hospital sorry after pensioner dies alone

Mum left without food for a week

NHS must give Adam the help he needs

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MSP Mitchell asks ‘Who’s sorry now?’

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Health board slated over suicide of 20-year-old

UN set to probe pollution claims over tram project

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Scotland has failed to meet its latest target for reductions in greenhouse gas emissions, the latest official figures show. Picture: John Giles/PA Wire

Fail: Scotland misses climate target

Pro-independence protesters with Scottish Saltire flags (top) march for Scottish independence. Picture: Andy Buchanan/AFP via Getty Images

Yousaf: Growing popular support for Yes the only way to Scottish independence

Nadine Dorries. Picture: Dan Kitwood/Getty Images

SNP MP cleared of bullying Nadine Dorries